Visibility + Control = Peace of Mind
Focus on your business, not your network. SmartSupport is a simple way to provide you with the comprehensive tools and reporting needed to gain full visibility of critical information in your network. This enables you to have control to make swift decisions when it counts, and peace of mind that your communication structure will behave as it should.
| Back End | Front End | Full | |
|---|---|---|---|
| 24x7x365 on-call support | Yes | Yes | Yes |
| Tier 1 Support | Yes | Yes | Yes |
| Tier 2 & Tier 3 Support | Yes | Yes | Yes |
| Application Mgmt & Support | Yes | Yes | Yes |
| Monthly Reports | Yes | Yes | Yes |
| Helpdesk / End User Support | Yes | Yes | |
| Network Monitoring | Yes | Yes | |
| Network Mgmt & Support | Yes | Yes | |
| Server Mgmt & Support | Yes | Yes | |
| Quarterly Business Review | Yes | ||
| Virtual CIO | Yes |
Features
- 24x7x365 Comprehensive IT Support
- 30-minute response time SLA
- Customer Portal
- Visibility Tools
- SmartMonitor
- Unlimited support packaging at a flat rate
SmartStart - Seamless Transition
We understand that change can be daunting. Our goal is to provide the best customer experience possible from Day 1 by making on-boarding easy and with little interruption. With SmartStart, help desk services are available immediately and all other on-boarding deliverables (GAP analysis, Documentation, Customer Portal, SmartMonitor) are delivered within 10 days.
30 day satisfaction guaranteed